Thousands of service buyers complain of poor quality work from freelancers and design agencies every year; often to the point that reputations are ruined and the design industry as a whole suffers. From disappearing service providers to fly-by-night scam artists, the online world is packed with opportunities for things to go wrong, and it’s really not surprising that so many online and offline entrepreneurs have a bad impression of freelancers and one-off designers.
Of course, there’s another side to that coin.
